Customs City was established out of a combined experience of more than 25 years of helping companies comply with Customs Compliance and EDI messaging.  We believe that by adopting modern technologies and combining with the knowledge of Customs & Trade we can deliver the optimal solutions for our customers.

Customs City Mission Statement

Our team’s passion for International Trade powers our Global Customs Platform.  Crossing the border can be seamless and efficient giving our customers added productivity, cost-savings and the highest level of Customs Compliance.

ACE Air eManifest ace emanifest requirements aci emanifest customs manifest form

The Automated Commercial Environment (ACE) is the primary system through which the trade community reports imports and exports to Customs & Border Protection (CBP). Through ACE,  as the US Customs Single Window, manual processes are streamlined, automated, and paper is eliminated.  The trade community is also able to more easily and efficiently comply with U.S. laws and regulations.

The ACI (Advance Commercial Information) program is about providing CBSA officers with electronic pre-arrival information so that they are equipped with the right information at the right time.  ACI helps to identify health, safety and security threats related to commercial goods before the goods arrive in Canada.

The ICS (Import Control System) is an electronic system developed by the European Commission and the Member States for the lodging and processing of ENS (entry summary declaration), and for the exchange of messages between national customs administrations, between them and economic operators, and with the European Commission.

The Release Notification System (RNS) offers a timely and efficient notification of CBSA (Canada Border Services Agency) release decisions by providing brokers, importers, carriers and warehouse operators with electronic messages. The CBSA instantly notifies RNS participants when a transaction is released and when a Pre-arrival Review System transaction is approved.

The D4 Notices will eventually replace the RNS messages but for now, clients are using RNS or D4 or both sets of messages.

The advantages of EDI is that routine high-volume communications can be automated allowing dispatchers more time to focus on more productive/profitable tasks and provide clients with better customer service

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Customs City uses modern technology, so your business enjoys a fast and responsive user-friendly experience.  We believe in UX (user experience) and we are always open to feedback so we can continue to make enhancements to our products/services.

Come and experience our products/services and enjoy the best application availability in the industry.

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Good to Great- Jim Collins
Founder & President

James May

James May:

James May brings extensive expertise in Trade Facilitation and eGovernment consulting to the table.  He spent 15 years as a director with global eGov’t solution provider CrimsonLogic, who developed the world’s first Single Window (TradeNet) for Singapore Customs in 1988.

James was also a member of the Trade Facilitation consulting team as part of a self-funded national project implementing a SW (Single Window) for the Ministry of Trade & Industry in Trinidad & Tobago.

James participates in various trade working groups together in consultation with Canada Border Services Agency (CBSA) and Customs and Border Protection (CBP) on new initiatives affecting the International Trade Community and provides feedback on potential industry concerns which could affect the flow of trade across borders.

James has worked extensively with software developers in India to create and develop numerous trade facilitation software solutions which were marketed globally to importers, exporters, customs brokers, freight forwarders, ocean carriers and airlines.

James also setup and trained a customer call centre in the Philippines to support this global customer base.

James has attained multiple professional certifications: Project Management Professional (PMP); Certified International Trade Professional (CITP); and is a Certified Customs Specialist (CCS).