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FAQs.

Have questions?   We have answers.

If you cancel your Customs City subscription within 30-days of signing up you will not be charged anything. It’s completely free. If you want to keep using the account, you don’t need to do anything and you will be billed for the following subscription period after the first 30-days have passed. You can cancel your account at any time after that but you are responsible for any charges that have occurred before you canceled the subscription.

Customs City accepts credit card payments (Visa, Mastercard, American Express).

If you upgrade from an existing account you are not eligible for the 30-day free trial. The 30-day free trial only applies when you sign up for a new paid account.

*All discounts are applied at checkout and to the first invoice only.

Yes. You can easily change plans by contacting our Support group at [email protected]

ACE account can start submitting to CBP right away.  CBSA accounts require the completion of an EDI application found here. https://www.cbsa-asfc.gc.ca/eservices/forms-formulaires/aci-ipec-eng.html

Billing periods are 30 days after signing up for an account.  Invoices are sent via email in PDF format.

Yes, Customs City supports the new CBSA Notices.  These messages replace the legacy RNS messages.  There is no charge for receipt of these messages.

Yes, a customer can sign up for the 100 Plan and send any combination of ACE or ACI messages.

Customs City will contact you to discuss a better monthly plan option.

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