Single Window Consulting / Port Community System (PCS) / e-Government Consulting

Customs City Global Solutions Inc. Consulting Services

A Single Window System is a complex government implementation of a trade facilitation system to make international trade easier by enabling the submission of regulatory documents to a single government body or multiple government agencies. If the documents are submitted online, most of the time you will have to submit the documentation only once. Common documentation usually includes trade declarations, cargo manifests, electronic certificates of origin, permits & licences.

Single Windows typically develop in a linear and incremental fashion due to the complexity of required changes in trading practices, business processes and complexity of implementing projects for a Single Window.  There are usually 5 milestones that a Single Window will reach in its evolution of maturity.  This journey is not always linear as some Single Window Systems can skip a level as it progresses technically over time.

Single Window Maturity Model

During the Single Window consultancy, we will look into a number of processes and documents:

  • Import permits
  • Phytosanitary certificates
  • Import/export licences
  • Import monitoring
  • Duty concessions
  • Personal effect shipments
  • Import/export declarations
  • Vessel arrivals
  • Vessel departures
  • Electronic certificates of origin
  • Post clearance audit
  • Delivery of cargo from seaports and airports
  • Return of empty containers to the seaport

The above processes and documents will usually involve meetings with the following Ministries;

  • Ministry of Commerce
  • Shipping Associations
  • Ministry of Agriculture
  • Bureau of Standards
  • Ministry of Health
  • Ministry of Tourism
  • Airports
  • Seaports
  • Customs & Excise
  • Ministry of Finance

During the e-Government consultancy we will look into the following processes and documents:

  • Birth registration
  • Birth certificate
  • Death registration
  • Death certificate
  • Marriage licence
  • Marriage certificate
  • Driver’s licence
  • Vehicle registration
  • Transfer of vehicle ownership
  • Parking permits
  • Registering a business
  • Building permits
  • Passports
  • Citizenship
  • Duty-free concessions
  • Work permits
  • Payment gateway

The above processes and documents will usually involve meetings with the following Ministries;

  • Civil status registry
  • Transport department
  • Registry of companies
  • Ministry of Economic Development
  • Immigration
  • Ministry of Commerce
  • Ministry of Infrastructure