
Automate filings, reduce errors, and move goods across U.S. and Canadian borders with ease—backed by 24/7 support you can count on.
Built for modern trade, the CustomsCity platform combines automation, AI, and deep compliance expertise to help importers, brokers, and logistics providers move goods seamlessly across the U.S. and Canada borders.. With a customer-first approach and reliable 24/7 support, we make customs compliance faster, smarter, and stress-free.
Real people, real answers clients rate our response times among the best in the industry.
AI-powered validation, HTS code detection, and real-time visibility reduce errors and delays.
Cut manual processing time by up to 50% and reduce clearance costs by 30%+.
Cloud-based platform with quick onboarding, zero IT hassle, and transparent pricing.





The CustomsCity Platform is a modern Customs Compliance platform/ API for eManifest and trade declaration entry filing.
Services on the CustomsCity platform include ABI, ACE, AMS, ACAS, ISF, FDA PN, Type 11, 7512, and Section 321 Data Pilot.
The platform serves several customer segments including; customs brokers, freight forwarders, CFS warehouses, shippers, air carriers, ocean carriers, and highway carriers.










See what our customers say about CustomsCity
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5.0
5.0Top Rated ServiceVerified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read morePosted on Google![]()
Oleksandr Cherniuk25 March 2025Trustindex verifies that the original source of the review is Google.
After detailed reseach your service, I was impressed, but.. Have some issues: how can I use you service, where your chat not working? Can you integrate AI Chat to your website? Can you integrate Chat to quick resposnse with interaction with any of messgers? Web site to low-speed loading.Posted on Google![]()
FD Leblanc30 November 2023Trustindex verifies that the original source of the review is Google.
So far Customs City is fire honestly … from nowhere at night (8pm) to getting confirmation number at 2am (PN), including a demo only an hour after first contact. This customer experience is way above my expectations and it’s really welcome after the pain I experienced lately pertaining to prior notice. Good job for the amazing work, Anne, Marie Cindy, Andrea and Seidel. (They were the people that I was in contact from 8pm to 2am ... it's amazing)Posted on Google![]()
Jin Lee13 October 2023Trustindex verifies that the original source of the review is Google.
Not sure where to even start with Customs City. I've been in the industry for some time and worked with dozens of SW providers, but I must say that Customs City is superb in every single way possible. Their support is one of the best I've ever experienced within the industry. I would compare their service and response to AMEX platinum concierge service where someone actually responds and answers the first time without going through automated menus to speak or chat with support. You can use the best SW out there with fancy UI’s but if they lack support it’s a total deal breaker for me. Customs City has user friendly UI and functions that other SW vendors do not have but the most important part for me is the support I get from Customs City.Posted on Google![]()
Andrea Beltran30 January 2023Trustindex verifies that the original source of the review is Google.
Highly recommended, excellent system and very good service!!Posted on Google![]()
Víctor Eduardo Ramos Ambriz30 January 2023Trustindex verifies that the original source of the review is Google.
Totally recommended! The entire team makes an effort to bring you the best experience, they gives us quick and solid solutions with the best attention.Posted on Google![]()
Eduardo Omar Ramìrez Arizaga30 January 2023Trustindex verifies that the original source of the review is Google.
100% friendly.Posted on Google![]()
Víctor Eduardo Ramos Ambriz19 January 2023Trustindex verifies that the original source of the review is Google.
Totally recommended! The entire team makes an effort to bring you the best experience, they gives us quick and solid solutions with the best attention.Posted on Google![]()
andrea angeles18 January 2023Trustindex verifies that the original source of the review is Google.
Highly recommended, the interest the whole team puts in having the most updated versions and features to make the customer experience more enjoyable it's amazing!Posted on Google![]()
Chito Pacun18 January 2023Trustindex verifies that the original source of the review is Google.
Customs City team are so helpful. They have guided me through the requirements and processes. The platform is straight forward. They have very good support team that you can get help if you have question or needed help.Posted on Google![]()
EDI Documents18 January 2023Trustindex verifies that the original source of the review is Google.
User friendly system and quick customer service
The best customs clearance software is one that combines automation, compliance accuracy, and real operational support. CustomsCity is built as a full customs clearance software solution, helping customs brokers, freight forwarders, and importers manage filings, reduce errors, and stay compliant as volumes grow, without relying on disconnected systems or manual work.
CustomsCity is purpose-built customs broker software and customs brokerage software designed to support high-volume, high-risk environments. The platform centralizes filings like AMS, ISF, ABI, in-bond, and more, while providing validation checks, automation, and 24/7 human support to help brokers move faster and reduce compliance risk.
CustomsCity is more than filing software, it’s a complete customs compliance platform. In addition to electronic submissions, the system includes built-in compliance rules, automated validations, audit support, and workflow visibility. This allows teams to manage customs compliance proactively, not reactively.
CustomsCity provides custom compliance solutions for customs brokers, freight forwarders, eCommerce operators, and logistics providers operating across the U.S. and Canada. The platform scales with your business, supporting both routine filings and complex compliance requirements as trade volumes increase.
The easiest way to find out is to see how the platform fits into your real workflows. CustomsCity offers live demos and free trials so teams can evaluate how the software improves accuracy, speed, and visibility before committing.
[Book a demo or start a free trial to see how CustomsCity works in practice.]